Abstract

In divided societies, can museums contribute to healing and recovery? While efforts to memorialize past violence typically aim to promote tolerance and reconciliation, remembering could exacerbate divisions in recovering societies where the past is deeply contested. We examine a transitional justice museum exhibit in Northern Ireland. We combine evidence from nearly 1,400 participants across focus groups, a field experiment at the Troubles and Beyond exhibit in the Ulster Museum, and a survey that randomly exposed respondents to exhibit materials. Our findings indicate that although individuals experience strong emotional responses to the exhibit materials, these emotions do not correspond to shifts in perceptions of past violent conflict or preferences for addressing it. These results may reflect the balanced curation of the museum exhibit, which avoids imposing a singular narrative. While this approach prevents further polarization, it also limits the potential for fostering social cohesion.